FAQ
Where can I watch product demonstration videos?
Visit our Video page to watch demonstrations of the SIBO tool range. Search by model or browse the available videos. For questions about a particular tool, send us the model name and describe what you would like to know.
What information should I provide when requesting a quotation?
Please include the product model or tool type, terminal type, wire size, required quantity and delivery destination. Let us know about any customization requirements before ordering. You can send your enquiry through our Contact page.
Can I contact SIBO about OEM, ODM or distribution cooperation?
Yes. Our service range includes retail and distribution, OEM and ODM enquiries. Share the tool type, intended application, quantity and specific requirements before placing an order so our team can discuss the options for your project.
What should I include when asking for help with a tool?
Please provide the product model, terminal type, wire size and a clear description of the issue. Photos or a short video can help our team understand the enquiry. If the tool has already been purchased, include your order reference so we can follow up on the specific product and order.
How can I check warranty, repair or replacement options?
Contact our team with your order reference, product model and a description of the support you need. Warranty terms, repair or replacement options and parts availability must be confirmed for the specific product and order. Visit our After-sale Service page for support information.